Building Inclusive Tech Teams for Persons with Disabilities

Saffron Wildbore

~ 5min read

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~ 5min read

Industry: Retail
Challenge: Increasing PWD representation in tech teams, sourcing qualified PWD candidates in India, and meeting high technical standards with Computer Science backgrounds
Solution: Extensive talent sourcing across 800+ colleges, tailored accessibility-focused training programme, and comprehensive ongoing individual support systems
Results: 18 PWD professionals deployed across Java Development and Support Engineering roles, successful second cohort delivery, and representation across 5 disability categories with 51% first-generation graduates

> The background

A Tier 1 Retailer recognised the importance of building inclusive technology teams that reflect their commitment to diversity, equality, and inclusion initiatives. The client is proud of its reputation as a DE&I leader globally and is continually running initiatives to further improve the diversity of their workforce, with a key focus on increasing representation of Persons with Disabilities within their tech teams.

The organisation required a comprehensive approach to identifying, training, and supporting PWD talent whilst maintaining the high technical standards necessary for their technology operations in competitive markets.

> The challenges

1. Increase PWD Representation Within Workforce

The client's organisational commitment to diversity leadership meant they needed to significantly increase PWD representation within their tech teams as part of ongoing global diversity initiatives. This represented both a strategic imperative and a reflection of their values-driven approach to workforce development.

2. Unable to Find PWD Talent in India

The client was struggling to identify PWD talent with the required skill sets through their local talent attraction strategies. Traditional recruitment approaches were proving insufficient to reach and engage qualified candidates from the PWD community, limiting their ability to achieve meaningful representation.

3. Need to Fill Roles with Skilled Talent

Beyond hiring Persons with Disabilities to meet diversity objectives, the client maintained high standards for technical competency. They specifically required applicants with Computer Science backgrounds, creating an additional challenge of finding candidates who met both diversity criteria and technical requirements.

> The solution

Our teams were tasked with building an initial cohort that delivered 18 entry-level Persons with Disability (PWD) professionals. The solution required extensive sourcing capabilities, specialised training design, and comprehensive ongoing support systems to ensure successful integration and performance.

Key Programme Elements

Comprehensive Talent Sourcing Strategy

Given the client's demand for Computer Science backgrounds and PWD representation criteria, our local talent teams conducted extensive talent search leveraging our 800+ college network and local partnerships. This comprehensive approach resulted in screening 1,330 applicants, qualifying 699 as meeting the PWD criteria, clearing 94 for client interviews, and ultimately selecting 25 for the training programme.

Accessibility-Focused Training Design

Given the wide range of disabilities of individuals within the programme, additional consideration was needed to design a curriculum that provided consistent learning outcomes whilst ensuring all trainees could access the programme effectively. An initial training consultation session was held between mthree trainers, curriculum designers, disability experts, and the client to develop appropriate accommodations.

Individualised Support Systems

The training programme incorporated additional measures including speech-to-text interface, bigger screens, and longer breaks to ensure accessibility for all participants. These accommodations were designed to create an inclusive learning environment that supported success across different disability types.

Alumni Delivery Model Implementation

1. Discover and Define Phase

Our academy and sourcing teams worked with hiring managers to identify specific technical requirements for Java Development and Support Engineering roles whilst establishing clear PWD representation targets. We developed customised curricula that could accommodate diverse accessibility needs whilst maintaining technical rigor.

2. Extensive Sourcing and Screening

We leveraged our extensive 800+ college network and local partnerships to conduct one of our most comprehensive talent searches. The process involved screening 1,330 applicants, with 699 qualifying as meeting PWD criteria, demonstrating our commitment to finding the best candidates whilst maintaining diversity objectives.

3. Accessible Training Programme

The training programme was designed through collaboration between technical trainers, curriculum designers, disability experts, and the client. This multidisciplinary approach ensured that learning objectives were met whilst providing necessary accommodations such as assistive technology, flexible scheduling, and modified presentation formats.

4. Comprehensive Ongoing Support

Post-deployment, both the client and mthree implemented additional steps to ensure ongoing support customised to individual needs. This included support for appropriate workplace accommodations, special considerations for office logistics, IT equipment adaptations (such as bigger screens for visually impaired colleagues), and employee buddy systems for individuals with locomotive disabilities.

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PWD deployed

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disability categories

0%

first-generation graduates

Successful Initial Cohort Delivery

The first cohort of 18 PWD professionals was successfully delivered with 10 Java Developers and 8 Support Engineers, demonstrating the programme's ability to meet both diversity and technical requirements whilst providing meaningful career opportunities.

Programme Expansion and Validation

Following the success of the first cohort, a second cohort of 18 was successfully delivered, validating the programme's sustainability and the client's confidence in this approach for building inclusive technology teams.

Comprehensive Disability Representation

The programme achieved representation across 5 categories of disability, demonstrating genuine inclusion rather than tokenistic hiring. This comprehensive approach ensures that the benefits of neurodiversity and different perspectives are truly realised within the technology teams.

Educational and Social Impact

51% of participants were first-generation graduates and 41% came from agricultural backgrounds, highlighting the programme's role in providing transformative career opportunities for individuals who might otherwise face multiple barriers to entering technology careers.

Sustainable Support Framework

The comprehensive ongoing support systems, including workplace accommodations, assistive technology, and buddy systems, established a replicable framework for supporting PWD employees throughout their careers, ensuring long-term success and retention.

> The Conclusion

This case study demonstrates how commitment to inclusive hiring, combined with comprehensive sourcing strategies and thoughtful programme design, can successfully deliver both diversity objectives and technical excellence. The successful deployment of 36 PWD professionals across two cohorts validates that inclusive recruitment practices can achieve exceptional results when supported by appropriate accommodations and ongoing support systems.

The programme's success in representing 5 different disability categories whilst maintaining high technical standards proves that diversity and quality are complementary rather than competing priorities. The extensive sourcing effort, involving 1,330 applicants across 800+ colleges, showcases the commitment required to achieve meaningful inclusion in competitive technical roles.

The focus on first-generation graduates and candidates from agricultural backgrounds demonstrates the programme's broader social impact, providing transformative opportunities for individuals facing multiple systemic barriers. This approach creates lasting change that extends beyond individual career advancement to broader societal inclusion.

The comprehensive support systems, including assistive technology, workplace accommodations, and peer support networks, establish a sustainable framework that ensures long-term success for PWD employees whilst creating an inclusive culture that benefits all team members.

Get in touch

Need Help Building Inclusive Tech Teams?

If your organisation is looking to increase representation of Persons with Disabilities in technology roles whilst maintaining high technical standards and creating inclusive work environments, mthree can help. Our proven approach combines extensive sourcing capabilities, accessibility-focused training design, and comprehensive ongoing support systems to deliver exceptional results.

Get in touch with our team today to learn more.

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Saffron is the Marketing Manager at mthree, with over five years of experience creating content that connects. She works across both B2B and B2C marketing, focusing on everything from career tips for graduates to real stories from our alumni. Saffron’s articles are all about sharing practical advice, industry insights, and inspiration to help readers take the next step with confidence.

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